Conversive + VoxGenie: Turning Up the Volume on Intelligent, Omnichannel Conversations

We’re excited to announce that Conversive has acquired VoxGenie, a rising force in Voice AI innovation. We’ve long enabled intelligent, compliant conversations across SMS, WhatsApp, RCS, webchat, LINE, and platforms like Instagram and Facebook Messenger. With the acquisition of VoxGenie, we’re bringing real-time, human-like voice into the mix—elevating Conversive into the first truly multimodal, omnichannel engagement platform.

It’s not just about adding voice. It’s about delivering seamless, AI-powered conversations—spoken or typed, inbound or outbound, one channel or many—all from one unified platform.

Why Voice, Why Now?

Voice isn’t just another channel. It’s the most human, immediate, and expressive way people connect. And in industries where empathy, timing, and trust matter—like healthcare, legal services, education, and financial services—voice plays a vital role in creating lasting customer relationships.

By integrating VoxGenie’s powerful voice tech with our AI orchestration engine, Conversive becomes the first truly omnichannel and multimodal platform built to handle complex customer journeys—no matter where they start or how they evolve.

What This Means for Our Customers

Whether you’re looking to qualify leads faster, schedule appointments through natural voice prompts, or assist your agents in real time, Conversive now offers a richer, more intuitive engagement layer. Some of the new voice capabilities include:

• Voice-activated lead qualification and nurturing
  
  
• Appointment scheduling and document collection via natural voice
  
  
• Automated post-call summaries
  
  
• Real-time voice support and agent assistance
  
  
• Multilingual voice workflows with seamless channel switching
  
  

All of this is backed by built-in compliance with global standards like TCPA, HIPAA, and GDPR, ensuring your engagement remains secure, auditable, and trusted.

From Scripted Bots to Smart Conversations

With VoxGenie’s technology, businesses can finally move beyond outdated IVRs and rigid call flows. Instead, they can deliver personalized, context-aware voice experiences that feel human, responsive, and frictionless.

VoxGenie’s founding team, known for their agile execution and voice-first design philosophy, now leads our Voice AI division, focused on building capabilities native to CRM ecosystems and high-impact use cases.

A New Chapter in Conversive’s Journey

For over 15 years, Conversive (formerly SMS Magic) has helped businesses evolve from simple text alerts to AI-powered, compliant customer conversations. This acquisition accelerates our mission: to turn every interaction into a strategic growth opportunity—whether it’s spoken, typed, or tapped.

We’re thrilled to welcome the VoxGenie team to Conversive and look forward to expanding our voice-led experiences across India, North America, and Southeast Asia.

The future of customer engagement isn’t multichannel. It’s conversation-first—intelligent, compliant, multilingual, and deeply human.

And it starts right here.

Want to see what intelligent voice conversations can do for your business?
Contact us to schedule a personalized demo or learn more at www.beconversive.com

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