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AI is transforming internal customer experience (CX) from reactive support to proactive engagement. It automates tasks like routing inquiries and providing instant, helpful information, making service faster, more accurate, and personalized. AI supports agents, speeds up issue resolution, and boosts customer satisfaction. Businesses now view AI as essential to improving and evolving CX. This article looks at how AI-based improvements behind the scenes can lead to real, long-lasting benefits.

Voice remains our most natural form of communication, and in 2025, Voice AI agents are redefining how businesses connect, solve problems, and scale. Unlike outdated IVRs or static chatbots, Voice AI agents listen, understand, and speak in real time, powered by advanced technologies like GPT-4o, Deepgram, and ElevenLabs. From customer support to healthcare and recruitment, they’re handling millions of conversations, efficiently, empathetically, and around the clock. This article breaks down how Voice AI works, why it’s gaining traction, and what the future holds for voice-first interactions.

As AI becomes a bigger part of customer experience, trust and ethics matter more than ever. This post explores how businesses can use AI responsibly to build lasting customer relationships.

We sat down with Viren Baid, one of its co-founders, who also happens to be the Head of Product, to talk about the journey from burning out on redundant calls to building a voice-enabled workforce that’s changing the game. From MVP missteps to surprise praise from users, what follows is a refreshingly honest, insight-packed conversation about building with empathy, chasing clarity, and the occasional inspiration from scam call prank videos (yep, really).