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Recent blog posts
Pooja Kashyap
May 14, 2025
Omnichannel vs Multichannel Communication: Which One to Adopt for Better Outcomes?
Conversational AI
In this guide, we break down what omnichannel really means, how it's different from multichannel, and why it's now essential for customer satisfaction, loyalty, and growth. You’ll also explore real-world examples and see how platforms like Conversive help businesses deliver unified, AI-powered engagement at every touchpoint.
Omnichannel vs Multichannel Communication: Which One to Adopt for Better Outcomes?
May 14, 2025
•
5 min read
All blog posts
Pooja Kashyap
April 28, 2025
How AI Fixes Broken Customer Journeys and Boosts Retention
Conversational AI
All
AI is reshaping the customer journey by addressing fragmented experiences, automating interactions, and personalizing every touchpoint. This article explores how businesses can use AI to improve customer retention, enhance satisfaction, and create smarter, more seamless experiences across the entire journey.
How AI Fixes Broken Customer Journeys and Boosts Retention
April 28, 2025
•
5 min read
Pooja Kashyap
March 27, 2025
Reduce Application Drop-Off Rates with Real-Time Messaging
Conversational AI
All
Real-time messaging isn’t just a tool, rather it’s a strategy to build trust, boost engagement, and drive enrollments. Institutions that embrace AI-driven, omnichannel communication will be at the forefront of higher education innovation.
Reduce Application Drop-Off Rates with Real-Time Messaging
March 27, 2025
•
5 min read
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