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Persona

Persona

Insights on Conversational Messaging and Customer Engagement

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Recent blog posts

Pooja Kashyap
January 24, 2025
Silence Cost: Candidate Moved on to Competitor after Lack of Response
All
Persona
In hiring journey, communication isn't just important - its cornerstone of the process. For candidates like Noah, its not just a subject matter of a getting a “job” its also about feeling “valued and respected”. Their time is equally precious and should not be wasted. So, how to resolve this pressing issue?
Silence Cost: Candidate Moved on to Competitor after Lack of Response
January 24, 2025
•
5 min read

All blog posts

Pooja Kashyap
January 24, 2025
Delayed Responses, Lost Opportunities: The Cost of Ineffective Candidate Engagement
All
Persona
Outdated spreadsheets, clunky CRM systems, and dozens of email threads became instrumental in pushing her to the brink of burnout. It was no longer just a question of hiring efficiency - Janine’s mental and emotional resilience was being tested.
Delayed Responses, Lost Opportunities: The Cost of Ineffective Candidate Engagement
January 24, 2025
•
5 min read
Pooja Kashyap
January 24, 2025
Impersonal Engagement, Lost Trust: The Cost of Failing to Personalize Customer Conversations
All
Persona
How can they remove over reliance on human skillsets, they always can't get star performers like Vivian? How can they be proactive like they were when they were started?
Impersonal Engagement, Lost Trust: The Cost of Failing to Personalize Customer Conversations
January 24, 2025
•
5 min read
Pooja Kashyap
January 24, 2025
Missed Connections, Lost Clients: The Toll of Delayed Responses on Business Opportunities
All
Persona
Emails and phone calls were just not enough to meet her clients' expectations. Delays crept in, leaving her clients frustrated and costing her opportunities she couldn’t afford to miss. On top of that, everyone preferred instant, personalized responses on their mobile devices.
Missed Connections, Lost Clients: The Toll of Delayed Responses on Business Opportunities
January 24, 2025
•
5 min read
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